People smiled at us and welcomed us to the campus. They thanked us for “letting them into our conference”. They wished us luck before the game, and after a Gator win they congratulated us with sincerity. Members of the famed Aggie Corps of Cadets posed for photos with enemy Gator combatants. People offered directions when we appeared lost, waited so we could go before them at every queue, and let us know that they were glad we had come to the game.
It was a remarkable experience, and as the day wore on I realized that I was witnessing perhaps the most pervasive positive culture I had ever seen. Sure, to a person they were passionate about the Aggies. But at their core, they were just as passionate about being polite hosts and friendly neighbors. They were welcoming us to their home, and it was important to them that we had a great experience.
Understand, I’m not talking just about elderly and statesmanlike alumni. I’m talking about students, and parking lot attendants and concessionaires and ushers and every single person who’d paid god-knows how much for the chance to see their beloved Aggies win their first game in America’s premier football conference.
That kind of culture doesn’t just happen. It’s built, and it’s nourished. It’s taught and it’s passed on. Ultimately it becomes part of the fabric that makes up what and who you are. And the Aggies have it. In spades.
https://tabmetrodallas.wordpress.com/2012/09/09/74/Why crowd control is easy here.