Settle an argument please.

[common sense]

Wife bought a tea-set online privately, £56, not from Ebay, and it's come poorly packed with only a couple of pieces of brown paper screwed up in a box with it. Well the tea pot's broken in half and some cups/saucers cracked. For £10 more she could have insured it and Hermes would then have paid for it. The woman's refusing to reimburse her saying it was well packed. IT WASN'T. She's sent her photos.


Wife's got a little business, sending glass and pottery to Philippines and selling them for a lot more than she paid. First time she sent a box full a lot broke but she packs them far better now, with loads of bubble-wrap and last 3 times nothing was broken. It's how well you pack them.

I'm fuming but woman says her husband's a solicitor and has said she's under no obligation whatsoever to repay her. Maybe not but kindness and consideration would make me refund the money if it was me.

What do you think? Wife says she doesn't really expect her to.

[Stooo]

It's the sender's responsibility to pack the item properly, if it arrives obviously damaged then you have the the choice to accept or reject it but you have a period of time to raise an issue anyway under the various consumer rights acts.

It's all as boring as your question.

[common sense]

Well sorry Stu but we don't find losing £56 boring.

[Stooo]

Well sorry Stu but we don't find losing £56 boring.

You have a valid claim, you will lose nothing.

[common sense]

Well sorry Stu but we don't find losing £56 boring.

You have a valid claim, you will lose nothing.

Who do we claim through? It was a private ad, not bought through Ebay or Amazon or any other company and Hermes won't pay as she only paid basic postage with no breakage protection. The woman says she's not refunding and won't enter in to any further conversation.

[Stooo]

Well sorry Stu but we don't find losing £56 boring.

You have a valid claim, you will lose nothing.

Who do we claim through? It was a private ad, not bought through Ebay or Amazon or any other company and Hermes won't pay as she only paid basic postage with no breakage protection. The woman says she's not refunding and won't enter in to any further conversation.

The seller, it's not your problem.

The seller claims on the insurance and it's all gravy.

[common sense]

Well sorry Stu but we don't find losing £56 boring.

You have a valid claim, you will lose nothing.

Who do we claim through? It was a private ad, not bought through Ebay or Amazon or any other company and Hermes won't pay as she only paid basic postage with no breakage protection. The woman says she's not refunding and won't enter in to any further conversation.

The seller, it's not your problem.

The seller claims on the insurance and it's all gravy.

Sighs. What insurance. She didn't take any out with Hermes and is refusing to discuss it further. Bye bye money.

[Stooo]

Sighs. What insurance. She didn't take any out with Hermes and is refusing to discuss it further. Bye bye money.

There is an insurance part in the sending contract, you can bump it up for a a little more but it's commonly around thirty five quid.

It's not your problem and you're entitled to a full refund.

[common sense]

Here's what Hermes have on their website.


NO PROTECTION ITEMS: The following items (or any item similar in description or content) can only be carried on a no protection basis on any service.

Any person sending such an item does so at their own risk:

POTTERY AND PORCELAIN (Amongst many others such as glass)

If she was a decent fucking seller she'd refund her though. I would.

[Rolluplostinspace]

If she's just going to ignore you then you just lost your money kid.

[common sense]

If she's just going to ignore you then you just lost your money kid.

Yes I know. Bitch. Wife won't give me the money to let me ring her. She's accepted that she doesn't want to refund. I'd be threatening her with the small claims court now.

[drum]

Next time just go to a shop and buy dishes.

[HobbitFeet]

you could go to the small claims court

it's set up for exactly things like this

i'd let her know you intend doing this and see what she comes back with

[Snookerballs]

Small Claims Court is the next step , you say you have photos of the packing so this should help .

either that or accept the loss . Does this women have a web site how did you find her advert .

[Gabby]

If she's just going to ignore you then you just lost your money kid.

Yes I know. Bitch. Wife won't give me the money to let me ring her. She's accepted that she doesn't want to refund. I'd be threatening her with the small claims court now.

Seriously?? … man the fuck up!